Refund Policy

To obtain a refund on a software product license that was delivered to you online, you must adhere to the following guidelines. If you have any questions about this refund policy, please contact us.

All software products from Digital Media Solutions include a free 30-day trial period. All software products will function during this trial period without the activation of a license. Customers are encouraged to fully evaluate the software prior to purchasing a software license, as activating a license renders it non-returnable and refund will only be authorized under the conditions outlined below. Evaluation software may be downloaded from our web site, is fully functional, and includes complete online documentation. During the evaluation period, technical support is available from the support section of our website, online Discussion Forums or by contacting our support team.

After purchase, Audiophiler software is covered by a limited 30-day money-back guarantee. Requests for the refund of the purchase of a software license must adhere to the following conditions:

• Customers will only be eligible for refunds where a fault has been discovered in the software or the software does not perform as we claim.
• We must be given 14 days to rectify any problems reported.
• You will give us every assistance that we require to resolve any issues.
• We must receive all requests for refund in writing (email is adequate) within 30 days of the date that you purchased the software.
• Provided these conditions are met, your purchase price will be refunded in full.